Refund policy

Protocol for Item Exchanges/Returns:

Any and all missing/damaged items must be reported within 24 hours of receipt of your order.

Returned items are subject to a 25% restocking fee.

We ask that you call us to notify us of any returns before shipping them so we know to keep an eye out. We also ask that you include a copy of the invoice for the returned item in order for us to verify your customer account information and that the item was purchased from us.

If you were sent an incorrect item by mistake (and you have verified it with a customer service representative with pictures), we will send out the correct item(s) with a return label (sometimes referred to as a "call tag") for you to ship the incorrect item(s) back to us. By using our exchange program you agree to utilize the return label within 30 days of you having received it.

If the returned item is the same as the item that was sent as a replacement, we will charge a 25% restocking fee for that item, as well as any shipping charges incurred throughout the exchange.

We do not provide cash refunds for returned merchandise. The cash value of all returned merchandise will be credited to your account. Any request for merchandise return or exchange must be made within 24 hours of receipt.

Protocol for Missing or Damaged Items:

Any and all missing/damaged items must be reported within 24 hours of receipt of your order.

When submitting a concern about missing or damaged items to ABR Imagery, we ask that you do the following prior to submitting the concern:

1.) Check your entire order using your invoice and/or packing list as a reference to ensure that the items in question were actually marked as shipped or not. Do not throw away any packing material from your order.

2.) Small items such as opals, silver, swivels, etc. are usually taped or wrapped to larger items in the order if any. Check (and double-check) your packaging if any of your smaller items appear to be missing.

3.) If there are damaged items in your shipment, take multiple pictures of the damage and be ready to be submit .JPG or .PNG files to us. Pictures should be as clear as possible, and should include shots of the outer and inner packaging, the broken item(s), and the shipping label.

Once we begin the claim process, ABR Imagery will not be held liable for any discrepancies that deviate from the original missing/damage claim. This is why we ask that you check your ENTIRE order before calling.

You are required to hold onto all boxes and packaging materials for a minimum of 20 days after the claim has been started, should the carrier deem it necessary to inspect it. Failure to keep the boxes/packaging will result in a denied claim.

If you did not pay for the order insurance at the time of the original order, ABR Imagery will credit your account or replace damaged products only after your claim has been successfully resolved.